Frequently Asked Questions

What is a Home Warranty Plan?

A home warranty plan helps protect a homeowner from the high costs of unexpected breakdowns of their home systems and appliances. The plan normally provides for the service, repair and replacement of certain components of appliances and systems that fail due to normal wear and tear.

Why would I need a home warranty plan?

A home warranty provides you with an easy, convenient and affordable way to resolve many of the common repair issues in your home. With your home warranty, you only need to contact one company to receive many different services, saving you time and frustration. A home warranty can reduce the out of pocket expenses from appliance or system breakdowns that would not otherwise be covered by your homeowner’s insurance policy.

How long does it take to get service?

American Residential Warranty will send out a service professional as quickly as possible to your home and we promise to begin performance of services for non-emergencies in no more than 48 hours after the request is processed. For an emergency issue, we will make all reasonable effort to start service within 24 hours after the request for service is submitted.

Are there limits on repairs and replacements?

There is no limit on the number of times you may use our service, but there are limits on the amount we will spend to repair or replace each item covered by your plan. The limits will vary based upon the plan selected. Please see the Terms & Conditions to view detailed information about plans and limits.

What happens if I sell my home?

A home warranty can help home buyers feel secure in knowing that they will be protected in the event of a sudden breakdown to an appliance or home system covered under a home warranty. When you sell your home, your home plan can be reassigned to the new homeowners. Certain plans require a $39 transfer fee. See Terms & Conditions for details.

What happens if a covered appliance or system cannot be repaired?

If a covered appliance or system on the home plan cannot be fixed, we will replace the item in accordance with our Terms & Conditions. Please click on the “Terms & Conditions” link at the bottom of this page to view detailed information about replacements.

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Home Warranty coverage is provided and administered by TWG Home Warranty Services, Inc. or Service Plan of Florida, Inc. depending on your state of residence. All listed companies are located at 175 W Jackson Blvd. Chicago, IL 60604. Exclusions and limitations apply. See TWG Companies' Terms and Conditions for details on coverage and exclusions. OR License #206177.
For water line, sewer line or well pump coverage please see these Terms & Conditions

For CA Residents: coverage is provided and administered by AMT Home Protection Company, 2200 Highway 121, Suite 100, Bedford, TX 76021 (CA Company ID No. 5875-0). For VA Residents: coverage is provided and administered by TMI Solutions, LLC, 360 Market Place, Roswell, GA 30075 (VA Company ID No. SC018). See the CA and VA Program Terms & Conditions for additional information.